Can we start with one specialist?
Yes. The engagement can begin with an individual specialist or a focused assignment. We agree the skills, availability, responsibilities and review points before work starts.
POLAND AND CANADA, WORKING TOGETHER
IT outsourcing to Poland for Canadian businesses
Add experienced people or a managed team to your IT operations, with a delivery model built around your Canadian working day.
For Canadian businesses with an internal IT team and service providers that need additional delivery capacity.
Discuss an IT outsourcing assignmentA practical extension of your internal IT team
A skills gap, a growing support queue or a platform migration can put pressure on a small IT department. 5red provides specialists and managed teams in Poland to work with your existing people. Assignments can cover infrastructure, Microsoft 365, cloud platforms, application operations and DevOps.
We start by identifying the work you want to delegate. Your team can retain architecture and business decisions while our specialists deliver agreed tasks. For a managed service, we document ownership, dependencies, escalation and reporting before operations begin.
Plan collaboration around Eastern Time
Our operating window is 08:00–22:00 in Poland across two shifts. At the usual six-hour difference, that corresponds to 02:00–16:00 Eastern Time and overlaps an 08:00–16:00 Eastern Canadian workday. Planned maintenance can take place before your users start work.
During daylight saving changeover weeks the difference is five hours. We agree meeting times, maintenance windows and the required coverage for your location explicitly. Response targets, public holidays and any work outside the agreed window belong in the service agreement.
Compare costs with a clear scope
A useful cost comparison includes expertise, service hours, management, tooling and transition effort. We define the role or service first, then agree the commercial model, budget and acceptance criteria. An initial assignment or paid pilot can help you assess the working relationship.
Before access is granted, we agree permissions, MFA, approved environments, data locations, logging and cross-border access. The handover records systems, runbooks, open issues and contacts. Regular reviews make progress and service responsibilities visible to both teams.
PRACTICAL QUESTIONS
Before we get started
Who owns the work and our customer relationships?
Ownership, confidentiality, documentation and customer protection are agreed in writing. For IT providers, a white label delivery arrangement can define how our team works under your brand.
Do our systems have to move to Poland?
The engagement does not require a migration to Poland. Hosting locations and any remote access from Poland are separate decisions that must be approved and documented with your security requirements.
RELATED SERVICES
Explore other ways to work with 5red
White label support for Canadian MSPs
Extend your delivery capacity while keeping your customer relationships, service ownership and brand at the centre of the engagement.
DevOps outsourcing for Canadian teams
Bring additional engineering capacity to cloud platforms and delivery pipelines, with clear ownership from implementation through handover.
Microsoft 365 managed services in Canada
Give your internal IT team additional capacity for Microsoft 365 administration, workplace operations and a documented support process.