POLAND AND CANADA, WORKING TOGETHER

White label IT support for Canadian MSPs

Extend your delivery capacity while keeping your customer relationships, service ownership and brand at the centre of the engagement.

For Canadian managed service providers, IT consultancies and technology partners that need additional specialists or operational capacity.

Discuss a white label partnership

Keep customer ownership clear

Your customers expect a consistent service from your company. 5red can provide specialists or a delivery team in Poland to support agreed technical work under your brand. We establish confidentiality and customer protection terms before introducing the team to customer systems.

You decide which relationships and commercial decisions remain with your account team. We agree whether our specialists communicate directly with customers, join your service meetings or work through your service desk. Named contacts prevent uncertainty when a request needs a decision.

Fit technical delivery into your service processes

The assignment can include infrastructure operations, Microsoft 365, cloud administration, monitoring, application support or DevOps work. We define supported systems, access rights, approved changes and the boundary between your team, our team and other vendors.

During onboarding we agree how requests enter the queue, which ticketing and documentation tools are used, and what evidence must accompany a completed task. Your customer-facing SLAs and our internal OLAs should have compatible priorities, escalation paths and reporting rules.

Add capacity across your Eastern Canadian workday

Two shifts cover 08:00–22:00 Polish local time. At the usual time difference this reaches 16:00 Eastern Time, with an earlier window available for planned maintenance and preparation. Coverage, holiday arrangements and daylight saving changeover weeks are agreed for each service.

Start with a defined workload or paid pilot. Review delivery quality, communication, queue ownership and costs before expanding the scope. A documented exit and handover process should specify how access is removed, knowledge is transferred and outstanding tasks return to your team.

PRACTICAL QUESTIONS

Before we get started

Can 5red work under our MSP brand?

Yes, delivery under your brand can be agreed in writing. The agreement should cover customer communication, confidentiality, customer protection, responsibilities and the tools used for delivery.

Can you use our existing service desk?

We agree the ticketing, documentation and communication workflow during onboarding. Required accounts, licences, permissions and integration work are identified before delivery begins.

Is this a 24/7 service?

The standard operating window described here is 08:00–22:00 in Poland. It is not a 24/7 commitment. Required service hours, response targets and any additional coverage must be agreed individually.

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