Give your internal IT team additional capacity for Microsoft 365 administration, workplace operations and a documented support process.
For Canadian businesses and IT providers that need operational support for Microsoft 365 alongside their existing administrators.
Discuss Microsoft 365 supportMicrosoft 365 operations combine user requests, access administration, configuration changes and coordination with other workplace services. 5red can provide specialists or a managed team in Poland to support the tasks your Canadian IT team chooses to delegate.
The assessment identifies the workloads in use, your current licences, existing configurations and outstanding operational work. We agree which administration tasks are included, how users request help and which decisions remain with your tenant owners. New licence purchases are considered only where an agreed requirement needs them.
Before onboarding, we define named accounts, appropriate roles, MFA, approved access methods and logging. Customer approval is required for the permissions and environments involved. Administrative access should match the agreed work and be reviewed when responsibilities change.
Joiner, mover and leaver requests need an authorised source and a documented workflow. We agree change approvals, escalation, evidence and handling of sensitive information with your team. Data locations and remote access from Poland are reviewed separately; remote administration does not by itself require moving tenant data.
Our Polish operating window runs from 08:00 to 22:00 across two shifts. At the usual time difference it overlaps an 08:00–16:00 Eastern Canadian workday. Your agreement defines support hours, holiday arrangements, daylight saving exceptions and response targets.
We document request ownership, the boundary with Microsoft support and other vendors, and how incidents are escalated. Reporting can track completed work, recurring issues and agreed improvements. Backup, recovery or additional security tooling require an explicit scope and licence review rather than an assumption that every capability is included.
Yes. Responsibilities and permissions are agreed before access is granted. Your internal team can retain tenant ownership, policy decisions and change approval while 5red performs defined operational tasks.
Licences and third-party subscriptions are not assumed to be included. We review the existing licensing and identify any additional requirements in the proposal.
Yes, a partner engagement can define customer-specific access, white label delivery, confidentiality and escalation. Each customer environment needs an agreed scope and approved permissions.
Add experienced people or a managed team to your IT operations, with a delivery model built around your Canadian working day.
Extend your delivery capacity while keeping your customer relationships, service ownership and brand at the centre of the engagement.
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